Everything else
you asked.

Look for an Intro or beginner class and check the class description for prerequisites. Some classes require previous experience, even if you are experienced in another movement practice.

If you are unsure which class is right for you, contact us before booking.

For pole classes, shorts and a comfortable top are a good starting point. Exposed skin helps you grip the pole. Avoid applying lotion or body oil before class.

For aerial classes, fitted clothing that covers the backs of your knees is generally helpful. Check your class description for any specific clothing or equipment requirements.

Remove jewelry before using equipment, and let your instructor know about any injuries or limitations before class begins.

Yes. All students must complete the required waiver before participating. DUMBO Den bookings also require a completed user guide.

Please arrive early enough to check in and be ready at the scheduled start time.

Our late-arrival cutoff is 5 minutes after class begins. Missing the warmup can affect your ability to participate safely. Our cancellation and no-show policies still apply if you miss class because you arrive late.

Cancel your reservation at least 8 hours before class begins to keep your class credit.

If you cancel less than 8 hours before class you lose the class credit.

A no-show results in loss of the class credit and a $15 no-show fee.

These policies apply to members as well as students using individual credits, class packs, and ClassPass.

Contact us as soon as possible so we can review your situation. Medical documentation is required for requests for a refund or an extended credit extension due to a medical issue.

Membership cancellation and pause exceptions for injury or illness are covered below.

Your membership includes 10 regularly scheduled classes per monthly billing cycle.

Membership credits cannot be used for workshops, room rentals, private lessons, private parties, merchandise, or specialty events.

All 10 classes must be used within the applicable billing cycle. Unused classes do not roll over.

Yes. All auto-pay memberships require a minimum commitment of 3 months. After that initial commitment, your membership continues automatically until canceled according to the notice requirements below.

Active members can purchase additional regularly scheduled classes for $25 per class after using their 10 included credits.

Purchase a Single Apparatus Class or Single Non-Apparatus Class while logged into your account. Your membership discount will automatically apply at checkout.

Memberships are paid in advance through automatic debit. Your billing date is based on the calendar date of your initial purchase, and each payment covers the upcoming monthly billing cycle.

Your membership dues remain outstanding, and you will be unable to book classes until your payment information is updated and the balance is paid in full.

WellnessLiving will automatically attempt to charge your card again 48 hours after the initial failed payment.

After completing the initial 3-month commitment, you may cancel by providing written notice by email at least 30 calendar days before your next billing date.

If notice is received less than 30 days before your next billing date, the next payment will still be charged in full, and cancellation will take effect for the following billing cycle.

The 30-day notice requirement is waived in cases of injury or illness. Contact us to arrange a medical cancellation; documentation may be required.

By saving a card for your membership and agreeing to automatic payments, you authorize IncrediPole to charge that card for membership dues and applicable late-cancellation or no-show fees under our studio policies.

You can manage your payment information through your WellnessLiving account.

Yes. Memberships are subject to all studio policies, including loss of class credit and applicable late-cancellation and no-show fees.

Yes. Multiweek programs are sold as a complete series, with your space reserved for the full program.

For programs lasting 3 to 6 weeks, you may receive one regular drop-in class credit for one missed session.

The makeup credit must be used within 30 days, ideally for a similar class so you can practice the material you missed. Contact us to arrange the credit.

Contact us so we can review your eligibility. If approved, staff must manually add you to the requested time slot; the prerequisite cannot simply be removed from your account for self-booking.

To complete the booking you must have a credit card on file, authorize us to charge that card for the booking, and complete the required waiver and DUMBO user guide.

We cannot complete this manual prerequisite override through ClassPass.